PART I: LEGAL NOTICE & GTC
PART II: CONFIDENTIALITY & PERSONAL DATA
In addition to this, you will need to know more about it.
In addition to this, you will need to know more about it.
LEGAL NOTICE & CGV
In addition to this, you will need to know more about it.
The “ninora.fr” website provides Internet users with a presentation of the activity of the Maison Emilie company, specializing in the manufacture of luxury clothing.
Access to the site https://www.ninora.fr (hereinafter referred to as “ninora.fr”), its consultation and its use are subject to the unreserved acceptance of these General Conditions of Use. These conditions are concluded between, on the one hand, the company MAISON EMILIE (hereinafter referred to as "the NINORA company"), and on the other hand, the people wishing to make a purchase via the website of the company MAISON EMILIE ( www .ninora.fr ), hereinafter referred to as “Customer”.
1. Legal notice and scope
This “ninora.fr” site is hosted by Wix.com Inc at the address: 500 Terry A François Blvd San Francisco, CA 94158. Telephone: +1 415-639-9034.
The ninora.fr site is published by Maison-Emilie, Individual Entrepreneur Registered with the Chamber of Trades and Crafts of Paris under number SIREN 891 632 028, whose head office is located at 17 rue de la Villette, 75019 Paris represented by Emilie Colonges. Company not subject to VAT under Article 293B of the CGI. The email address is: email@example.com
2. Acceptance of general conditions
The purpose of these General Conditions of Sale is, on the one hand, to inform any possible Customer of the conditions and modalities under which the Company NINORA proceeds to the sale and delivery of the products ordered and, on the other hand , to define the rights and obligations of the Parties in connection with the sale by the company NINORA.
Acceptance of the GTC in the form of a click occurs when creating an account and / or order on the site and constitutes proof that the Customer has taken note of said provisions. When ordering, the Customer declares to have read these general conditions and accepted the rights and obligations relating thereto. No order is possible without this agreement. The click is indeed the electronic formulation of "yes" or acceptance.
The acceptance of these general conditions supposes on the part of the Net surfers that they are of legal age and enjoy the necessary legal capacity for this, or failing that they have the authorization of a tutor or a curator. they are incapable.
The Customer has the option of saving and printing the GTCs using the standard functions of his browser or his computer.
The GTCs apply to the exclusion of all other conditions, in particular those in force for in-store sales.
3. Modification of the current General Conditions
The company NINORA reserves the right to modify, freely and at any time, the General Conditions of Use of "ninora.fr".
Each user connecting to "ninora.fr" is invited to regularly consult the General Conditions of Use in order to be aware of any changes. The renewed use of the site as these General Conditions of Use are modified constitutes the acceptance, by each user, of the General Conditions of Use in force.
4. Prices and availability
The sale prices of products online on the ninora.fr site are indicated according to the currency of the country in euros or in pounds sterling, all taxes included with standard delivery costs.
(Cf Article 9 “Delivery”). The prices can be modified at any time by the company NINORA, the prices displayed are only valid on the day of the order and have no effect for the future. The prices include the value added tax (VAT) applicable on the day of the Order. Any change in the applicable VAT rate will automatically be reflected in the price of products sold by the company NINORA.
The products presented on the "ninora.fr" site are valid as long as they are announced and within the limits of available stocks. Product availability is indicated on the site.
In the event of total or partial unavailability of products after placing the Order, the Buyer will be informed by email as soon as possible of the unavailability of the product and of the cancellation of his Order.
In the event of cancellation of the Order: The Buyer's Order will be reimbursed for the price or products not available as soon as possible and, at the latest, within thirty days from the notification of the unavailability. The refund will be made by the same means that the buyer used to pay for his order.
By placing an order on the Site, the Customer certifies:
be over 18 years of age, or otherwise have the authorization of a tutor or curator if they are incapable.
In order to place an order, the Customer can select one or more products and add them to their basket. The selection process is broken down into stages and will be the subject of an estimate in the form of a summary:
Step 1: Choice of product
Step 2: Choice of quantity
Step 2: Choice of color (if applicable)
Step 4: Validation of the basket (order interface in which the products chosen by the buyer are found).
Step 5: Contact details and delivery information
Step 6: Choosing the type of delivery
Step 7: Choice of payment method. (Cf Article 8: payment)
Step 8: Confirmation of the order by clicking on the “Payment” button.
Step 9: Receipt of a confirmation email within a maximum of 24 hours, edited by the NINORA Company
Step 10: Receipt of an email proposing the creation of a personal space (Cf Article 7 “Creation of a personal space”)
The NINORA Company reserves the right to suspend or cancel any execution and / or delivery of an Order, whatever its nature and level of execution, in the event of default of payment or partial payment of any sum which would be due by the Customer to the Company, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an Order.
6. Retention of title clause
The products and articles remain the property of the NINORA Company until full payment of their price, in accordance with this retention of title clause. The risks are nevertheless transferred to the Customer from their delivery.
7. Creation of a personal space
The creation of a personal space is optional when ordering a Customer, on the site www.ninora.fr. It is however strongly recommended for the follow-up of the order, in particular in order to be able to fill in the information necessary for the personalization of its articles and the generation of its invoice. To this end, the Customer will be asked to provide a certain amount of personal information. The Customer undertakes to provide accurate information on pain of termination of the contract at the initiative of the publisher and deletion of the customer account.
Certain information is deemed essential for the conclusion of the contract and its collection is necessary for the provision of the personalization service and for the conclusion of the contract. The refusal by a member to provide said information will have the effect of preventing the creation of the personal space as well as, incidentally, the validation of the order.
This space allows the Customer to consult all his orders made on the site, and also allows them, if necessary, to follow the delivery of these.
If the data contained in the personal space section were to disappear as a result of a fortuitous event, a technical failure or a case of force majeure, the responsibility of the editor of this site could not be engaged, these information having no probative value but only informative. The publisher undertakes, however, to keep in a secure manner all the contractual elements whose conservation is required by the law or the regulations in force.
The pages relating to personal spaces are freely printable by the holder of the account in question but do not constitute proof, they are only informative in nature intended to ensure efficient management of his orders by the customer.
When creating the personal space, the user is invited to choose a password. This password is the guarantee of the confidentiality of the information contained in its "my account" section and the user is therefore prohibited from transmitting or communicating it to a third party. Otherwise, the site cannot be held responsible for unauthorized access to a user's account.
The NINORA Company reserves the exclusive right to delete the account of any member who has contravened these general conditions (in particular, but without this example being of any exhaustive nature, when the member has knowingly provided incorrect information, during his registration and creation of their personal space) or any account inactive for at least one year. Said deletion will not be liable to constitute damage for the excluded member who will not be able to claim any compensation for this fact.
This exclusion does not exclude the possibility, for the NINORA Company, of taking legal action against the member, when the facts have justified it.
The Customer can place an order on the ninora.fr site and can pay by credit card and Paypal. The customer guarantees that he has the necessary authorizations to use the payment method he has chosen for his Order.
8.1. Available payment method: Credit cards
The bank cards accepted on the ninora.fr Site are as follows: Carte Bleue, Visa, American Express and MasterCard. These payment cards must be issued by a banking or financial establishment approved in the European Union or in Monaco.
8.1. Security in payment transactions
Payments by credit card are made through secure transactions provided by the provider Sumup. In the context of payments by credit card, NINORA has no access to any data relating to the user's means of payment. Payment is made directly to the banking establishment.
In order to ensure the security of payment by bank card on the ninora.fr Site, the Customer must send the company NINORA the visual cryptogram (CVV) appearing on the back of the bank card used by the Customer.
The products ordered by the Customer in accordance with these T & Cs will be delivered to the address indicated by the purchaser as the delivery address on the relevant Order (“Delivery address”). The NINORA company delivers to all countries except African and South American countries or any other country where postal reliability does not comply with European standards.
The unavailability, even prolonged and without any limitative period, of one or more products, cannot constitute a prejudice for the Internet users and cannot give rise in any way to the award of damages from the site or from its publisher.
9.1. Delivery delay
Orders are delivered by post, within a maximum period of 30 working days from the perfect receipt of the price corresponding to the counterpart by the seller, if the seller has all the elements to honor the order. See “Order” section.
Certain products or certain order volumes may nevertheless justify a longer delivery time, this will be expressly mentioned to the attention of the consumer when confirming the order.
9.2. Apparent defect
The customer undertakes to verify the conformity of the product to his order upon delivery. Any delivery error in relation to the order or apparent defect must be the subject of a complaint, within 7 days of delivery. After this period, the product will be deemed to have been received by the customer, who will no longer be able to claim a delivery error or an apparent defect.
9.3. Damage and partial losses
In accordance with Article L 133-3 of the Commercial Code, receipt of the objects transported extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, following that of this receipt, the recipient has not notified the carrier, by registered letter, of his reasoned protest.
Complaints related to the transport of products must therefore be entered on the transport document, then confirmed to the carrier and the publisher by registered letter with request for acknowledgment of receipt within three clear days from receipt of the products. foreclosure of reservations and claims.
10. Provisions relating to consumer rights
10.1. Customer service
The customer service of this site is accessible from Monday to Friday from 10 a.m. to 7 p.m. by email at the following address firstname.lastname@example.org or by post at the following address: NINORA, 252 rue du Faubourg Saint Martin, 75010 Paris . The publisher undertakes to provide a response within 5 working days.
10.2. Right to retract
In accordance with Article L. 221-18 of the Consumer Code, the Buyer has a minimum period of 14 days from the date of receipt of the package containing the products ordered, to exercise his legal right of withdrawal without having to justify its decision. The Customer having made a purchase on the ninora.fr site will have a period of 30 days from the day of receipt of the package.
The Customer exercising his right of withdrawal under the conditions provided for in this article in terms of time and methods of returning products, may obtain a refund for his returned order, in accordance with article L221-24 of the Consumer Code. The refund will be made according to the means of payment used for the initial transaction, unless the Customer expressly agrees for another means of refund.
In accordance with the provisions of article L121-20-2 of the Consumer Code, the Customer may not under any circumstances claim to exercise any right of withdrawal for orders for all products clearly personalized or made to their specifications. .
As well as on articles of a hygienic nature such as protective face masks. In order to exercise this right, the Customer must inform the company NINORA of his wish to withdraw by contacting NINORA Customer Service within 30 days of the Order at the following address: NINORA, 252 rue du Faubourg Saint Martin, 75010 Paris or by email at the following address: email@example.com.
10.3. Late delivery
Any delay in delivery of more than thirty days may result in the resolution of the sale at the initiative of the consumer, upon simple written request from him, sent by registered letter with acknowledgment of receipt. The Customer will then be reimbursed for the sums incurred by him during the order. This clause is not intended to apply if the delay in delivery is due to a case of force majeure, beyond the control of the NINORA Company.
In such a case, the customer undertakes not to take legal action against the site and its publisher and waives the right to invoke the termination of the sale provided for in this article.
11. Guarantee of products purchased on this site
All the products sold on this site are marketed in compliance with the laws and regulations in force and benefit from all the approvals necessary for their placing on the market. The mandatory displays required by the legislative and regulatory provisions in force will be made on this site, and in particular in the summary estimate of the order and the description of each item.
In the event of a defect in a product purchased on this site, customers have, in accordance with the provisions of the Civil Code in terms of the legal guarantee against hidden defects, a period of two years from the date of discovery of the defect for request an exchange or refund, and, in application of article L211-5 of the consumer code, they will have a period of two years from receipt of said product to request an exchange or refund , in the event that the goods delivered do not comply with the meaning given to this word by the aforementioned article.
In order to exercise one of these rights, it is their responsibility to return the package to the address of the company's head office: SAS NINORA, 252 rue du Faubourg Saint Martin, 75010 Paris, accompanied by an explanatory letter requesting either reimbursement. either exchange. The costs of sending the parcel, in the latter case only, will then be reimbursed to the customer by check or by bank transfer, within a maximum period of thirty days.
The objects acquired on this site benefit, in addition to the guarantee against hidden defects defined by the civil code as well as the guarantee of good conformity imposed by article L211-5 of the consumer code which are, where applicable, always applicable and which is defined above, a conventional guarantee offered by the seller, the duration and terms of which will be indicated on the quotation communicated in the form of a summary of the order and in the instructions for use of each item.
The hidden defect being a defect in the item which, under normal conditions of use, renders it unfit for the use for which it is intended and the obligation of conformity being understood as the delivery of the item contractually agreed upon, the The publisher of this site is notably not responsible, even within the framework of the conventional guarantee, for normal wear and tear of the products, accidental damage or resulting from abnormal use of the products.
12. Subscription to the NINORA Newsletter
By entering their email address and postal code or by checking the box provided for this purpose, the Customer accepts that the NINORA Company can send them, at a frequency and in a form that they will determine, a newsletter (information letter ) which may include information relating to its activity.
The Customer will become a subscriber to email and SMS communications from the NINORA Company and he will have the option to unsubscribe by clicking on a link provided for this purpose, present in each of the newsletters or by sending an SMS to STOP SMS, present in each of the SMS .
13. Sponsorship program
The NINORA Company offers its customers a sponsorship program which allows the Customer to credit reductions in his personal space for a next order.
The sponsorship allows the sponsor to give a 10 euros reduction to his network of relatives during their first order and to obtain in return 10 euros on his sponsorship credit.
The sponsor can use this sponsorship credit on his next orders in all NINORA stores or on the ninora.fr site.
A sponsor can sponsor up to 7 godchildren over a period of 6 rolling months and thus obtain up to 70 euros of sponsorship credit on his personal account. The sponsor is limited to 70 euros per order. The sponsor must be an active customer of the NINORA Company, he will have received his sponsorship code by email after his first order in the NINORA stores or on the site. This code cannot be communicated publicly on any media such as on the Internet (discount site, affiliation, forums, etc.), with the exception of social networks such as SnapChat, Facebook, Twitter or Instagram. Any code communicated publicly, outside authorized networks, will result in deletion of the Customer account and its sponsorship credits.
For sponsorship to be taken into account, the Customer must imperatively enter the sponsorship code when placing his order. The Customer can only benefit from one sponsorship for an order. All sponsorship offers cannot be combined with other current commercial offers at NINORA.
The NINORA company declines all responsibility in the event of:
temporary impossibility of access to "ninora.fr" (and / or to the sites linked to it), in particular due to:
- technical maintenance operations or updating of published information
- technical problems whatever their origin and provenance, and in particular in the event of destruction of equipment, computer attack or hacking, deprivation, deletion or prohibition
temporary or permanent impossibility - including breakdowns or unavailability inherent to the hosting servers - of access to the internet network
direct or indirect damage caused to the user, whatever its nature, resulting from the content, access, or use of "ninora.fr" (and / or sites linked to it) , as well as the inability to use "ninora.fr" (and / or sites linked to it)
abnormal use or unlawful exploitation of "ninora.fr". The user of "ninora.fr" is then solely responsible for damage caused to third parties and the consequences of complaints or actions that may result. The user also renounces to exercise any recourse against the company NINORA in the event of legal proceedings instituted by a third party against him due to the use and / or illicit exploitation of the site.
The NINORA company reserves the right to take legal action against any person who has not complied with the provisions relating to articles 323-1 to 323-7 of the penal code, and in particular who fraudulently accesses any or part of an automated data processing system of "ninora.fr".
15. Editorial content and other services provided
Users who may have access to software published by third parties (in particular Google Maps published by Google), via the “ninora.fr” site, use it under their sole responsibility. Each user of Google Maps declares to have previously accepted the conditions of use of Google and Google Maps.
Consequently, the responsibility of the company NINORA, nor of one of its partners or agents, cannot be sought under the information and services offered on the site for any damage of any kind whatsoever.
The NINORA company does not guarantee the completeness, accuracy, updating and exhaustiveness of the information and services made available, the NINORA company using all available means to provide users with quality content.
The use of the information and services offered on “ninora.fr” is carried out under the sole responsibility of the user, who remains solely responsible for the commitments he contracts.
Articles and practical information relating to the field of activity of the company NINORA are made available to users on "ninora.fr", for information only, for a single documentary purpose. They do not in any way constitute an alternative to consulting a professional in the sector concerned.
NINORA cannot be held liable for the use of this software and associated services, for any damage of any kind.
16. Hypertext links
16.1. Links from "ninora.fr"
"Ninora.fr" may contain hypertext links to sites operated by third parties. These links are provided for information only. NINORA has no control over these sites and declines all responsibility for the access, content or use of these sites, as well as for any damage that may result from viewing the information on these sites. The decision to activate these links is the full responsibility of the user.
16.2. Links to "ninora.fr"
No hypertext link can be created to "ninora.fr" without the prior express agreement of the company NINORA.
If a user or a legal person wishes to create, from his site, a hypertext link to "ninora.fr", he must first contact the company NINORA at the address mentioned in point 3. The admissibility or not of 'such request will be forwarded to the interested party.
17. Information and Freedoms
The company NINORA, as well as the brand and all illustrations, images and logos and any content appearing on the ninora.fr Site (including but not limited to the General Conditions of Use and these General Conditions of Sale) are and will remain the exclusive property of NINORA or the holder of the intellectual property rights concerned. The Customer therefore acknowledges that, in the absence of authorization, any total or partial copy and any distribution or use of one or more of these elements, even modified, will be liable to give rise to legal proceedings against him by the NINORA Company.
This protection will cover all textual and graphic content of this site, but also its structure, name and graphic charter.
18. Intellectual property
18.1. Copyright and neighboring rights
All the elements constituting "ninora.fr" (texts, graphics, software, photographs, images, sounds, plans, names, logos, brands, various creations and copyrightable works, databases, etc.) as well as the site itself. - even, come under French and international legislation on copyright and rights related to copyright, in particular Articles L.122-4 and L.122-5 of the Intellectual Property Code. These elements are the exclusive property of the company NINORA, except for elements produced by contributors outside "ninora.fr" who have not transferred their copyright or related rights.
Consequently, the user of "ninora.fr" undertakes in particular not to:
use or query "ninora.fr" on behalf or for the benefit of others,
reproduce in large numbers, for commercial or non-commercial purposes, creations, information or photographs on "ninora.fr",
integrate all or part of the content of "ninora.fr" into a third party site, for commercial purposes or not,
use a robot, in particular a crawler (spider), an application for searching or retrieving websites or any other means making it possible to retrieve or index all or part of the content of "ninora.fr", except in the event of authorization express and prior of the company NINORA,
copy the information onto media of any kind allowing all or part of the original files to be reconstructed.
Any unauthorized use, reproduction, representation or adaptation of a page or an original form element of "ninora.fr" constitutes an infringement involving the civil and criminal liability of its author. It may also result in a violation of image rights, human rights or any other rights and regulations in force.
NINORA reserves the right to exercise all legal remedies against persons who have not complied with the prohibitions contained in this article.
18.2. Rights of the database producer
The NINORA company is the producer of the database constituted by "ninora.fr", within the meaning of article L 341-1 and following of the Code of Intellectual Property. Any extraction or use of the content of the database not expressly authorized may engage the civil and / or criminal liability of its author. The company NINORA reserves the right to take all legal remedies against persons who have not respected this prohibition.
18.3. Trademark rights
The name and logo "NINORA" are a registered trademark owned by NINORA. Any use of this brand - and any other brand owned by the NINORA company due to its activity - not expressly authorized may engage the civil and / or criminal liability of its author. NINORA reserves the right to exercise all legal remedies against persons who infringe its rights.
19. Protection of personal data
In accordance with the General Data Protection Regulation EU 2016/679 of April 27, 2016 and the Data Protection Act of January 6, 1978 in its amended versions, any person concerned by the processing of personal data has access rights to their data, opposition to the use of their data, rectification, erasure and portability of their data.
It also has the right to limit the processing of its data, not to be the subject of a decision based on automated processing, to file an action with the National Commission for Computing and Freedoms and to give directives on the fate of his data after his death.
NINORA has appointed a data protection officer with the CNIL, whom you can contact by email at firstname.lastname@example.org or by post at the following postal address:
252 rue du Faubourg Saint Martin, 75010 Paris.
You will specify "NINORA" in the subject of your request.
To find out more about the processing of your data and the cookies placed on the site by NINORA, please consult our:
Data protection policy
20. Applicable law and jurisdiction clause
The fact that the company NINORA does not take advantage at a given time of one of the provisions of these General Conditions of Sale and Use cannot be interpreted as a waiver of its use later.
Any disputes that may arise regarding the validity, interpretation, acceptance and execution of these, regardless of the place of subscription, or of settlement, will be the subject of an attempt at amicable settlement. that the parties undertake to seek. Failing to achieve this within a period of one (1) month from the written notification of such a dispute, the courts of Paris will have sole jurisdiction even in the event of an appeal in warranty or of multiple defendants, for the emergency or conservatory proceedings, in summary proceedings or by request.
These General Conditions of Sale and Use are subject to French law, which determines, on a case-by-case basis, the applicable law. In the absence of any mandatory contrary provision or in the presence of a choice in determining the applicable law, French law will be applied.
21. Right of withdrawal
If one of the clauses of these general conditions were to be declared null by a court decision, this nullity could not invalidate all the other clauses, which would continue to have their effect.
The fact, for the publisher, of not availing itself temporarily or permanently of one or more clauses of these general conditions, will in no case entail a waiver of availing itself of the rest of the general conditions.
CONFIDENTIALITY & PERSONAL DATA
In addition to this, you will need to know more about it.
ninOra is concerned about the privacy of its customers and more particularly their personal data.
ninOra collects and uses personal data because they may be necessary or useful for the use of its services, the delivery of its products, the use of its website or its application used in stores.
ninOra hopes this policy will help you understand our commitments to protect your confidentiality and privacy.
The person responsible for processing your personal data is the simplified joint-stock company ninOra (504 422 427 RCS Paris). You can access your data at any time, rectify it, request its deletion, oppose processing for legitimate reasons due to your particular situation by contacting our data protection officer ("DPD") by email, Mr. Jean-Vincent Royer (email@example.com), or by post to the address of the publisher's head office mentioned at the top of these general conditions. The declarant number is: 1495896.
The fact of continuing to use the ninOra website and the IOS application on tablets available in ninOra stores after the date of May 25, 2018 constitutes acceptance of this personal data protection policy.
Please read this charter carefully.
If you completed your registration before May 25, 2018, the Update Terms also apply to your account.
A - Your rights
We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. You can exercise your rights at no cost by sending us an email to a single email address firstname.lastname@example.org, or by post, indicating the reason for your request and the right you want to exercise. If we consider it necessary to be able to identify you, we may ask you for a copy of your identity document. Regardless of the purpose or the legal basis under which we will process your data, you have a particular right to:
(i) Right of access: the right to be informed and to request access to personal data processed by ninOra;
(ii) Right of rectification: the right to ask ninOra to modify or update your personal data when it is inaccurate or incomplete;
(iii) Right to erasure: the right to ask ninOra to permanently delete your personal data insofar as they are no longer necessary for the purpose for which we may have needed to process them;
(iv) Right of restriction: the right to ask ninOra to temporarily or permanently stop processing all or part of your personal data;
(v) Right of refusal: the right to refuse at any time the processing of your personal data for personal reasons or for marketing purposes;
(vi) Right to data portability: the right to ask ninOra for a copy of your personal data in electronic format and the right to transmit this personal data by a third party service;
(vii) Right not to be subject to automated decision-making: the right not to be subject to a decision based solely on automated decision-making, including profiling, where the decision would have legal effect on you or produce a similar significant effect.
Lastly, we inform you of your right to file a complaint with the corresponding supervisory authority in matters of data protection, in particular: The National Commission for Computing and Liberties - CNIL (https: // www. cnil.fr/fr/plaintes/internet) The authority of the country where the country's retail company is located (http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en. htm)
B - What information is collected?
As part of your registration and your use of the services offered by ninOra, we collect information in order to provide you with the best possible experience. Personal data is collected directly from you when you use our website, create an account or purchase our products online or in stores.
ninOra collects the following categories of data, depending on the case:
(i) Identification data: postal address, e-mail, gender, telephone number, date of birth, name, first name, optical prescription, etc. ;
(ii) Billing and / or payment data: bank details, means of payment, historical details of your transactions, etc.
(iii) Usage data: services subscribed, products used, means of connection, etc. ;
(iv) Customer relationship monitoring data: requests for assistance, after-sales service, subscription to our newsletters; correspondence with the customer etc. ;
(v) Data from participating in contests and surveys, applying for a job, or participating in other activities that we promote that may require information about you.
When we ask you to enter your personal data to allow your access to one of the features or services of our website, please remember that some boxes will be marked as mandatory, since these are data. which we need to provide the service in question or to provide you with access to this functionality. Thus, if you decide not to provide us with this data, it is possible that your registration as a user cannot be concluded successfully or that you cannot take advantage of these services or functionalities.
C - How are these data collected?
Information is collected automatically when you use the ninOra website or when you are in-store, via our application created especially for use on our in-store tablets.
ninOra collects the following categories of data:
(i) Registration data: when you register, we may collect the data mentioned above in point B);
(ii) Geolocation Data: During your use of the ninOra website, we may collect information about your approximate or precise location, as determined by data such as your IP address or the GPS of your mobile device, in order to offer a better user experience (eg: find the store closest to your geolocated location);
(iii) Cookies and similar technologies: when you use the ninOra website, in order to allow optimal navigation for all Internet users, we automatically collect connection and device data, even if you have not created an Account ninOra. The publisher may proceed to the installation of a cookie on the computer of the user. This cookie is used to store information relating to navigation on the site (date, pages, times), as well as any data entered by Internet users during their visit (searches, login, e-mail, password) . These cookies are intended to be stored on the Internet user's computer for a variable period of up to two (2) years, and can be read and used by the publisher during a subsequent visit by the Internet user on this site. The user has the possibility to block, modify the retention period, to delete this cookie via the interface of his browser (generally: tools or options / privacy or confidentiality). In such a case, navigation on this site will not be optimized. If the systematic deactivation of cookies on the Internet user's browser prevents him from using certain services or functions provided by the publisher, this malfunction can in no way constitute damage to the Internet user who cannot claim any compensation. thereby.
D - How are these data used?
ninOra works for a minimum collection of data and a limitation of their use.
ninOra uses, stores and processes the aforementioned data in order to manage your registration as a user of our website / customer, to implement the application and execution of the purchase or service contract, the use of our customer service , for marketing actions (promotional actions and newsletter in particular) and to improve our customer interfaces in order to:
Feed, improve and develop the functioning and performance of our services and products;
Diagnose problems and identify security risks, errors or needed service improvements;
Detect and prevent fraud and abuse of our Services and systems;
Collecting aggregate statistics on the use of our services and products;
Create and maintain a more secure environment of trust;
Understand and analyze how you use our services and which products and services are most relevant to you;
E - How are these data shared?
For the purposes of management and execution of the services provided by ninOra, the data processed, which you have requested or authorized, may be transferred to subcontractors, partners and trusted third parties (logistics companies, financial establishments, transport and glassmakers).
In principle, your data is kept in France and remains with ninOra and its host OVH. None of the Data processed and collected by ninOra is transferred to a third country outside the European Union or to a country that does not have a level of protection considered by the European Commission as adequate.
On request, they can also be transferred to persons and authorities whose right of access to personal data is recognized by law, regulations or provisions emanating from authorities empowered by law.
F - How are these data stored, secured and deleted?
ninOra takes the necessary actions to protect the data it processes.
The data are processed electronically and / or manually and in any case, so that their security, protection and confidentiality are ensured with regard to their level of sensitivity, via administrative, technical and physical measures to prevent the loss, theft, unauthorized use, disclosure or modification. They are in particular suitably safeguarded and protected with restricted access during the time which the responsibility could be engaged following the treatment, in execution of the regulations in force at each moment.
ninOra retains your data only as long as necessary to provide you with services and products in an optimal and essential business manner, such as making data-based business decisions regarding new features, products and offers, compliance with our legal obligations and dispute resolution. Thus, the data relating (i) to your customer account (user account on our website or in the store) will be kept as long as you maintain the status of user / registered customer (that is to say until the moment when you will decide to delete your account), (ii) data relating to the implementation, application and execution of the purchase contract, the time necessary to manage the purchase including any possible returns, guarantees, complaints or complaints associated with the purchase of the product in particular (iii) marketing actions, up to your unsubscription or the cancellation of your subscription to the newsletter. In some cases, we will only process the data until such time as you have decided, as in the case of payment (card) data that you have asked us to keep for possible future purchases.
At your request, ninOra will delete and anonymize your data so that it can no longer be identified, unless the law authorizes or obliges us to keep certain personal data, in particular in the following cases:
(i) An outstanding payment, a complaint, an unresolved dispute: data will be kept until the problem is resolved;
(ii) Legal, fiscal, auditing and accounting obligations: data will be kept for the period required by applicable law;
(iii) Legitimate business interests: fraud or security of our Customers.
In case of modification of this policy, ninOra will inform you by means of an appropriate notification.